Last Updated: November 5, 2024
At Desilok (desilok.com.au), we strive to maintain transparency in all financial transactions and subscription services. This Refund Policy outlines our procedures and guidelines regarding refunds for our subscription-based social media platform designed for local communities. We encourage all users to carefully review this policy before subscribing to our services.
Desilok operates on a strict no-refund policy for all subscription payments. By subscribing to our services, you acknowledge and agree that all payments made are non-refundable. This policy is in place to maintain the quality and integrity of our community-focused platform and to ensure sustainable service delivery for all users.
When you subscribe to Desilok, you agree to pay the subscription fees as presented at the time of purchase. All charges are processed through our secure payment processor, Stripe, and are billed in Australian Dollars (AUD). Subscription fees are charged at the beginning of each billing cycle and are non-refundable, regardless of whether you actively use our services during that period.
While we maintain a no-refund policy, we recognize that exceptional circumstances may arise. We may consider refund requests in the following limited situations:
You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:
If you believe you are entitled to a refund under the exceptional circumstances outlined above, please contact our support team with:
We will review all requests within 5-7 business days and communicate our decision via email.
We strongly encourage users to contact our support team before initiating any chargebacks through their payment provider. Unauthorized or unwarranted chargebacks may result in:
In lieu of monetary refunds, Desilok may, at its sole discretion, offer service credits or extended subscription periods as compensation for verified service issues or technical problems. These credits will be automatically applied to your account and will be reflected in your billing history.
We reserve the right to modify our subscription prices or service offerings at any time. Any price changes will be communicated in advance and will take effect at the start of your next billing cycle. Price changes are not grounds for refunds of previous payments.
If your account is terminated due to violations of our Terms of Service or Community Guidelines:
For any questions or concerns regarding our Refund Policy, please contact our support team at:
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will notify users of any material changes via email or through our platform.
Nothing in this Refund Policy is intended to limit your statutory rights under Australian Consumer Law. If you believe your rights under Australian Consumer Law have been violated, please contact us immediately to resolve the issue.
For subscription-related queries or technical support:
This Refund Policy is designed to be fair and transparent while maintaining the sustainability of our community-focused platform. We encourage users to carefully review this policy and contact us with any questions before making a subscription purchase.
